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Complaints Reception

Feedback and Complaints:

We welcome your feedback that helps improve our service delivery, and we receive complaints if you are dissatisfied with the service provided through the available channels.

You can submit your complaint directly via the unified number 8001247000 or via the X platform Ehsan_care@@
Service is provided immediately when calling the unified number, and customer service responds to inquiries or complaints.
If you are not served immediately:

The complaint is recorded in the system with the customer’s personal data.
The customer receives an SMS with the complaint number.
You can inquire at any time about the complaint status via the unified number.

Complaint Escalation Process:

If a customer believes the complaint handling was not fair, they may notify the Customer Complaints Officer, and the case will be presented to a higher management level for review.
If you are not satisfied with the resolution, you can escalate the complaint via 8001247000